CTI / ACD (Call Center Solution)

Computer Telephony Integration can be normally described as the ability of Computing application to take control of telephone system. LG offers call center Capability with a CSTA based CTI link and the engine to communicate with each Agents using any TAPI compliant application S/W LG also provides ACD features, base of telemarketing service.

Major Features      - Automatic inbound-call Distribution      - Call division      - Call Priority      - Announcement      - Various ACD statistics